Back to the Office?
As the vaccine becomes more widely distributed, many firms are setting the stage for their workforce to return to the office with varying degrees of flexibility. For those firms considering …
Your Resume- What’s it Actually For?
Are you getting called for the interviews you want? If not, perhaps you should take a closer look at your resume. Marketing Document or Job History? Over the years, I’ve …
Assess Your Service Desk
With COVID-19 still at the forefront of current events, service desks are grappling with the increased challenge of maintaining a consistently high customer satisfaction (CSAT) score, meeting service level agreement …
Conducting Performance Reviews With Remote Employees
Special thanks to Techserve Alliance for permission to post this article. Conducting Performance Reviews With Remote Employees The time we’re living in now is not like any other period from …
Compassionate Layoffs
It is always difficult to let people go and it’s unfortunately something we find ourselves doing more frequently in 2020. Informing an employee or team member that your company has …
Candidate Interviews: How many are enough?
Expert opinions diverge widely on how many times one should bring a candidate in before making a hire. Various sources cite numbers ranging from two all the way up to …