Assess Your Service Desk

With COVID-19 still at the forefront of current events, service desks are grappling with the increased challenge of maintaining a consistently high customer satisfaction (CSAT) score, meeting service level agreement …

Job Transition Checklist

Finding yourself without a job can be one of the most unsettling and anxiety-provoking times in your life. Take a deep breath and use our handy checklist to stay on top of everything you should do as you move into the next step in your career.

Compassionate Layoffs

It is always difficult to let people go and it’s unfortunately something we find ourselves doing more frequently in 2020. Informing an employee or team member that your company has …