Assess Your Service Desk
With COVID-19 still at the forefront of current events, service desks are grappling with the increased challenge of maintaining a consistently high customer satisfaction (CSAT) score, meeting service level agreement …
Conducting Performance Reviews With Remote Employees
Special thanks to Techserve Alliance for permission to post this article. Conducting Performance Reviews With Remote Employees The time we’re living in now is not like any other period from …
Compassionate Layoffs
It is always difficult to let people go and it’s unfortunately something we find ourselves doing more frequently in 2020. Informing an employee or team member that your company has …
Why Small & Medium Businesses Should Use Outplacement Services
We’ll get right to the point. If you are a small to medium size business you may be doing your company a disservice by not offering outplacement services. …
Upskilling–Risks vs Rewards
With an increase in digital automation, you may have heard some buzz about upskilling in the workplace. What is upskilling? Upskilling places an emphasis on continually providing opportunities to train …
Remote workers and Loneliness
While the advantages of remote workers have been well documented, you will not find much coverage on the negative aspect. It may seem that working remotely is a dream job …
Mental Health and the Workplace: The Trend of Mental Health Benefits Offerings
With the increased awareness of mental health disorders and the number of people seeking mental health treatment, it would stand to reason that employers are starting to take notice and …
Unlimited Vacation Time: Is it All It’s Cracked Up to Be?
One trend seen across the country in Human Resources and recruiting is the offering of unlimited vacation time. Promising a work-life balance that few other companies can, recruiters and employers …
Why Meaningful Work Should Matter
With the popularity of self-help books and the growing move toward volunteerism in America, it’s no wonder that many employees are remarking that they long to find jobs that are …
How to Attract More Women to Your Tech Team
For many years, tech roles have been synonymous with male-dominated jobs, just like numerous other careers in STEM (Science, Technology, Engineering, Math). However, we’ve seen a tide shift in a …